Pontiac Solstice Forum - View Single Post - Broken outside door handle (PICS)

Quote:

Originally Posted by blackdog

Sorry to hijack the thread but Lumix has it right. I have been astounded by the ignorance and arrogance exhibited by several dealers. They don't know the product and they don't know/care enough to do the research to fix problems efficiently.

It is clear to me that GM is leaning on the dealers so hard they are afraid to do a good job and take care of issues. It may be that GM can make things better by reducing the number of dealers but only if they choose to build'em better and support their products properly.

Love the car, hate the company!

Blackdog

I disagree. GM is willing to listen, make changes -- wish you had been at MECCA II this week to see for yourself. It is the DEALERS! And we should help GM decide which ones to keep and NOT. I have recommended the dealer I bought my Solstice from to a number of people including at least one who bought a Solstice from them and more who have used them for service. The salesman, service writer, service manager, and the wrench turners have been helpful, willing to listen, fix problems with a smile, and improved the Solstice experience. Went in this week with a minor issue and old one that had been delayed by me not them. The whole crew was new! All I got was the standard "It is suppose to be that way" "There no record on problems with that item" No it is not and GM fixed the item in the TLC tent at MECCA II -- Thank you. To "Skys are different" Even after I pointed out they had the same part numbers.
There is another Pontiac dealer in the area and the only reason I did not buy from him was color availability. Went by and talked to his parts guy a couple of days ago. Great guy and service manager too -- I will have my next appointment with them. I talk to a number of people every week about buying a Solstice (six today at the Museum) and the second thing I tell them (after how much I love the car) is to ask a couple of owners in their area about their dealer before they pick a dealer to buy from. We need to avoid bad dealers and tell GM and our friends who they are. They want our $$ so they should earn it.

over

__________________
Cheers
GMH
Mysterious GXP
May you always be topless with a full tank
NASSOA Founding Member #95
Team Solstice!! Folding@home Team

	Cheers Senior Member Join Date: Jun 2007 Location: SE VA	Quote: Originally Posted by blackdog Sorry to hijack the thread but Lumix has it right. I have been astounded by the ignorance and arrogance exhibited by several dealers. They don't know the product and they don't know/care enough to do the research to fix problems efficiently. It is clear to me that GM is leaning on the dealers so hard they are afraid to do a good job and take care of issues. It may be that GM can make things better by reducing the number of dealers but only if they choose to build'em better and support their products properly. Love the car, hate the company! Blackdog I disagree. GM is willing to listen, make changes -- wish you had been at MECCA II this week to see for yourself. It is the DEALERS! And we should help GM decide which ones to keep and NOT. I have recommended the dealer I bought my Solstice from to a number of people including at least one who bought a Solstice from them and more who have used them for service. The salesman, service writer, service manager, and the wrench turners have been helpful, willing to listen, fix problems with a smile, and improved the Solstice experience. Went in this week with a minor issue and old one that had been delayed by me not them. The whole crew was new! All I got was the standard "It is suppose to be that way" "There no record on problems with that item" No it is not and GM fixed the item in the TLC tent at MECCA II -- Thank you. To "Skys are different" Even after I pointed out they had the same part numbers. There is another Pontiac dealer in the area and the only reason I did not buy from him was color availability. Went by and talked to his parts guy a couple of days ago. Great guy and service manager too -- I will have my next appointment with them. I talk to a number of people every week about buying a Solstice (six today at the Museum) and the second thing I tell them (after how much I love the car) is to ask a couple of owners in their area about their dealer before they pick a dealer to buy from. We need to avoid bad dealers and tell GM and our friends who they are. They want our $$ so they should earn it. over __________________ Cheers GMH Mysterious GXP May you always be topless with a full tank NASSOA Founding Member #95 Team Solstice!! Folding@home Team