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another reason why I will stay away from GM
Recently I received my ddm backbone. As I don't have the facility to raise my solstice to install it, and because the nearest service station leads a lot to be desired, I figured I would try the dealership where I purchased my car.
With all the gm dealerships that have closed, it seems that the remaining ones have picked up more business. Anyway, I showed the service manager the ddm information and explained to him what I wanted done.Now that they just sell cadillacs, Either he didn't seem interested or he just didn't have a clue. I said that it is most likely a 20-30 minute job. He said he could not do it unless he charges me for one hour. It kind of rubbed me wrong, as I was more than willing to pay for a half hours worth of labor and felt that a
qualified "GM tecnician", should not need an hour for this job. To satisfy my curiousity I went to another Gm dealer, if you could believe it, only a mile away, and explained the same thing to him. He said we don't want to install non gm parts.
For years I have owned GM cars, for years the service has sucked.
Despite what fritz Henderson says, I have absolutely no reason to believe, that the new GM is going to be any better with customer service than the old one. There is no way in hell I will deal with them anymore.
My wife has a honda civic and when she brings it in for service they do all in their power do make you feel like a customer should.
I would be very surprised if the new GM is successful.....ford and toyota are going to clean their clocks.
Stay well,
Charlie
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