Wow, another one! Thanks a bunch, you have been a wealth of information today! One more sticky for the top today!
Maybe I'll eventually combine all three into one "update" thread for reference purposes later on (or tack them onto the Sales and Ordering FAQ), but I will leave them seperate and open for comments for now.
I don't know if my dealer messed up or not, but we were able to use our GM Card earnings on #251 of 1000. I don't know how we were able to, but I'm glad we could. We even got the GM thank you card in the mail for using our earnings.
I don't know if my dealer messed up or not, but we were able to use our GM Card earnings on #251 of 1000. I don't know how we were able to, but I'm glad we could. We even got the GM thank you card in the mail for using our earnings.
Wish you the best of luck there. If the dealer isn't paid on this, it may take them some time to realize it. If they do, don't be surprised to get a bill or be contacted by the dealer. SD can probably give more info.
__________________ There is no man so good, who, were he to submit all his thoughts and actions to the laws, would not deserve hanging ten times in his life. -Michel de Montaigne, essayist (1533-1592)
Wish you the best of luck there. If the dealer isn't paid on this, it may take them some time to realize it. If they do, don't be surprised to get a bill or be contacted by the dealer. SD can probably give more info.
Geez, don't try to worry the guy. If the GM Card folks approved it, there's about zero chance they're going to come back later and change their minds. As I understand the GM Card program (from having once used my earnings once to help my father buy a Chevy), the dealer basically calls GM and says, "I've got a customer here who wants to use a GM Card rebate to purchase X vehicle." The customer's card number is then provided. The GM Card folks either authorize the rebate on the spot or they don't. If they authorized it, both the dealer and the customer can pretty much take that to the bank.
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First 100,000. Waiting for the coupe...
Geez, don't try to worry the guy. If the GM Card folks approved it, there's about zero chance they're going to come back later and change their minds. As I understand the GM Card program (from having once used my earnings once to help my father buy a Chevy), the dealer basically calls GM and says, "I've got a customer here who wants to use a GM Card rebate to purchase X vehicle." The customer's card number is then provided. The GM Card folks either authorize the rebate on the spot or they don't. If they authorized it, both the dealer and the customer can pretty much take that to the bank.
Those are the exact steps that our credit lady at the dealership did. We've even gotten our GM statement that shows the $$ having been used. I guess we just got lucky. No worries here.
GM Card Earnings told me in April that all my card earnings would apply to the purchase of my solstice. Then, with the apprentice gimmick, everyone on this forum AND gm card earnings said that I could not use them for a 1st K model. I was so mad I bought the car anyway and have it stored in my garage for sale, and am waiting for a dealer allotment car to use the earnings with. Now someone is saying GM let them use their earnings on their 1st K????
I have been saving up earnings on this card for 9 1/2 years, have waited 3 1/2 years to use it to purchase a solstice, only to get shut down. Once this whole mess gets over, it most likely will be my last dealings with GM (that's after having previously owned 14 of their products). How can such a company be so mixed up???
Geez, don't try to worry the guy. If the GM Card folks approved it, there's about zero chance they're going to come back later and change their minds. As I understand the GM Card program (from having once used my earnings once to help my father buy a Chevy), the dealer basically calls GM and says, "I've got a customer here who wants to use a GM Card rebate to purchase X vehicle." The customer's card number is then provided. The GM Card folks either authorize the rebate on the spot or they don't. If they authorized it, both the dealer and the customer can pretty much take that to the bank.
My dealership had a piece of paper which said I was approved, including authorization number, to use my $3,300+ earnings toward the Solstice. Two hours before I was supposed to pick up my car the next day, I received a call from the dealership. GM had cancelled the approval!!! My dealership said that if they had put it through before the approval was cancelled, GM would have come back to them for the $3,300. So, they can come back and cancel the approval and did in my case!!!
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1st 1000 order, Aggressive, ebony leather, polished wheels, everything but XM, On Star, Smokers Pkg. VIN #734 (ARRIVED 9/20/05!!!)
GM Card Earnings told me in April that all my card earnings would apply to the purchase of my solstice. Then, with the apprentice gimmick, everyone on this forum AND gm card earnings said that I could not use them for a 1st K model. I was so mad I bought the car anyway and have it stored in my garage for sale, and am waiting for a dealer allotment car to use the earnings with. Now someone is saying GM let them use their earnings on their 1st K????
I have been saving up earnings on this card for 9 1/2 years, have waited 3 1/2 years to use it to purchase a solstice, only to get shut down. Once this whole mess gets over, it most likely will be my last dealings with GM (that's after having previously owned 14 of their products). How can such a company be so mixed up???
It's your dealer, not GM. This is the exact reason for my earlier post. It is unfortunate that GM loses loyal customers due to some few dealers' lack of information. People can understand a shifty dealer in other negotiations, but they tend to mistakenly hold GM responsible when the Card is at issue, and let their misinforming dealer off the hook for their promises. An authorization number is only proof that those Earnings are reserved for that dealer for the time being- until later claimed, when it is confirmed that the car is eligible. The dealers that participated in the First 1000 program were explicitly advised in their materials of the GM Card restriction. When redeeming the Earnings, it is the DEALERS responsibility to verify the vehicle is eligible before requesting the redemption. As part of the process they are required to acknowledge as much. A lot goes into the system to try and prevent these errors, but it is possible for a an authorization number to be issued initially- when the dealer later finalizes the process they may get a rejection on a used or other ineligible vehicle.
My advice? Don't fly off the handle because of an ignorant dealer. It is truly terrible that you were misinformed out of a lot of money. It'd be a shame to deny yourself a new classic roadster out of misplaced spite.
__________________ There is no man so good, who, were he to submit all his thoughts and actions to the laws, would not deserve hanging ten times in his life. -Michel de Montaigne, essayist (1533-1592)
My dealership had a piece of paper which said I was approved, including authorization number, to use my $3,300+ earnings toward the Solstice. Two hours before I was supposed to pick up my car the next day, I received a call from the dealership. GM had cancelled the approval!!! My dealership said that if they had put it through before the approval was cancelled, GM would have come back to them for the $3,300. So, they can come back and cancel the approval and did in my case!!!
See my other post. Auth# is not equal to the dealer getting reimbursed, just means they requested the funds and were advised that the vehicle must be eligible for them to get paid. GM didn't cancel the "approval", they just advised the dealer that the did what the agreed they would not do- request a redemption/auth# on an ineligible vehicle. Every dealer that participated in the program received explicit instructions that GM Card Earnings were not allowed. Do you hold the Dealer responsible for the $3300 you were told you could use?
__________________ There is no man so good, who, were he to submit all his thoughts and actions to the laws, would not deserve hanging ten times in his life. -Michel de Montaigne, essayist (1533-1592)
All the GM Card programs renewed on October 1st. From the first look at them, everthing looks to be the same as last year's programs.
Keep in mind that the programs are still listed as not available on one of the 1000 First 1000 Exclusive Retail Order Sosltices.
Could use some input on this.....
__________________ There is no man so good, who, were he to submit all his thoughts and actions to the laws, would not deserve hanging ten times in his life. -Michel de Montaigne, essayist (1533-1592)
Location: Under an invisibility cloak, somewhere in the Northeast
Quote:
Originally Posted by Remo
It's your dealer, not GM.
It is unfortunate that GM loses loyal customers due to some few dealers' lack of information.
People can understand a shifty dealer in other negotiations, but they tend to mistakenly hold GM responsible when the Card is at issue, and let their misinforming dealer off the hook for their promises.
Don't fly off the handle because of an ingnorant dealer. It is truly terrible that you were misinformed out of a lot of money.
It'd be a shame to deny yourself a new classic roadster out of misplaced spite.
Not may not be the dealership this time around.
TR6 has never mentioned that his dealership was misinformed. Since the first posts (which predate any Solstice being eligible for any GM Card program), it has always been the GM Card Assistance Center vendors that have been implicated.
And since a second Solstice (that would be GM Card earnings eligible) was ordered the end of May or very early in June, the only person that was denied anything was the next person on the wait list for one of the 1000 First 1000 Exclusive Retail Order Solstices.
See my other post. Auth# is not equal to the dealer getting reimbursed, just means they requested the funds and were advised that the vehicle must be eligible for them to get paid. GM didn't cancel the "approval", they just advised the dealer that the did what the agreed they would not do- request a redemption/auth# on an ineligible vehicle. Every dealer that participated in the program received explicit instructions that GM Card Earnings were not allowed. Do you hold the Dealer responsible for the $3300 you were told you could use?
No, I don't hold the dealership responsible. I had discussed whether or not the GM card earnings would be eligible on my card with the GM Card Support Center. I had REPEATEDLY been given the wrong information. When I talked to the TEAM LEADER on the day I picked up my car, he could see in my record that I had called several times and had been given incorrect information. I had talked about being one of the First 1000. Apparently, they forgot to tell the people at GM Card Earnings Center that the F1K cars were not eligible!
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1st 1000 order, Aggressive, ebony leather, polished wheels, everything but XM, On Star, Smokers Pkg. VIN #734 (ARRIVED 9/20/05!!!)
No, I don't hold the dealership responsible. I had discussed whether or not the GM card earnings would be eligible on my card with the GM Card Support Center. I had REPEATEDLY been given the wrong information. When I talked to the TEAM LEADER on the day I picked up my car, he could see in my record that I had called several times and had been given incorrect information. I had talked about being one of the First 1000. Apparently, they forgot to tell the people at GM Card Earnings Center that the F1K cars were not eligible!
First, I'm really sorry that this happened to you, it really is terrible that the system allows stuff like that to
Thanks a bunch, you have been a wealth of information today! 
One more sticky for the top today! 
