I just spoke with the asst. service manager (who I spoke with this morning and who was my service advisor) and left a message with the overall service manager (voicemail). Again they are saying no way - must be the other guys. Their reasons:
1. The guy who did the work is a master tech, not some rookie
2. The other dealership did damage that you know they did, why wouldnt you believe they did this - that clearly lifted your car trying to fix fog lights.
3. Just because you didnt notice it doesnt mean it wasnt there for a month already.
4. It was the other guys.
5. They did it.
6. They su*k we are great.
You get the picture. I am looking close in shots of my car from KC and beyond to counter but clearly its going to be a finger pointing game now.
if he lifted yours 1st.. 1st sol then , learned on yours????????...well so much for that therory
small claims court ??? gm arbitrator??? 1 800 #.. i wish i knew an answer...
did you post pics on dealer damge page/thread.....at some point the collection of pics will help .. (((somebody )))).......did they use drive on lift for fog lights???.............keep us posted........i feel so bad for you.......
In the 2nd picture you posted, the one from underneath the car, you can clearly see a rectangle imprint of the lifting mechanism that caused the buckle. Ask them specifically which lift was used on your car, then show them the imprint, and see if it lines up with anything on that lift. Either way, there is some tell-tale evidence as to what the offending part looked like.
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Ordered Base 2007 on 6-12-06 - Aggressive, Auto, Preferred, Premium and Convenience Pkg, A/C, 6 Disc w/Monsoon, ABS, LSD, Premium Headliner, Polished Aluminum Wheels @ GMS Pricing
The service manager just called me and he is singing a different tune. He said among other things:
1. The tech that worked on your car is a great tech, but he is human and can make a mistake, he has only had a handful of solstices to work on. He also does not always do his own lifts so it is possible someone else put it on the lift.
2. We look the car over before we accept it for service and should note any pre-existing damage if we didnt note it and its damaged we need to take responsibility.
3. You solstice owners are pretty fanantic right now and you know your cars inside and out and its hard to believe you wouldnt have noticed this kind of damage over the course of a month, since the other dealership had it.
4. Bring in back to us in the morning and let me look, given everything we have talked about it looks like we owe you a repair but I need to see it first.
5. If we have damnaged your car, we will make it right and we are deeply sorry for your trouble.
Things are looking up at this point - he does much better customer service than his assistant.
Will let you know what happens next.
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************************** MAKO Sly Sand Steel, Power and Convenience Package A/C, LSD, ABS, 5 spd, polished Monsoon single CD
Mods: Little Chromies, Kappa Matts, Kappashield, GM CAI, KS Alum Pedals, B-series stubby antenna.
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This appears to have a similar theme to the situation NationsKappatol ran into at the beginning of July. Once you get to talk to the Service Manager, things make more sense and they get taken care of. The ability to "make it right", is in the hands of managment. Perhaps it is that way with many businesses.
So the lesson to be reinforced here should also include, do not jump off the deep end until things are calmly discussed with management.
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INFORMATION POSTED ON SITE
Any GM Solstice Service Manual and Service Bulletin information found here on site, or Sales and Product information should be thought of as correct and accurate as of the date posted. After that any information or procedure should be confirmed as still correct with your dealership.
This appears to have a similar theme to the situation NationsKappatol ran into at the beginning of July. Once you get to talk to the Service Manager, things make more sense and they get taken care of. The ability to "make it right", is in the hands of managment. Perhaps it is that way with many businesses.
So the lesson to be reinforced here should also include, do not jump off the deep end until things are calmly discussed with management.
So true SD, I do want to point out the Asst Mgr I dealt with first, while not admitting blame and suggesting it was dealer #1 that caused the damage treated me with respect and professionalism the entire time. He never said they would not do anything, only his belief the first dealer was most likely to blame and that if I wished to pursue this with them, I would need to speak to his boss the Service Manager.
By far the treatment I received all day today was far better then the treatment at dealer 1 that barely said sorry for clear damage the tech HAD TO HAVE KNOWN HE DID. There was no missing it. They didnt dispute the damage, but acted like no biggie.
Todays interaction with Dealer 2 was positive and respectful, which is what you can and should expect. Assuming all goes well in the morning it will complete a package that while sad it happened in the first place is righted as it should be...
P.S. I might even change my avatar back if it goes as expected
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************************** MAKO Sly Sand Steel, Power and Convenience Package A/C, LSD, ABS, 5 spd, polished Monsoon single CD
Mods: Little Chromies, Kappa Matts, Kappashield, GM CAI, KS Alum Pedals, B-series stubby antenna.
Shorty header and hi-flow converter (clearimage) Magnaflow Cat-back
The car does not need to be put on a lift to fix the fog light problem. The fog light problem lies in a connector that is accessed by opening the hood.
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Most of us know how you feel since we have been there before. Whether this happened to our Sols or other cars we’ve owned it kinda gives us a feeling of ‘can I ever trust anyone again??’. We all know our Sols very well from top to bottom. Each of us can pinpoint any imperfections or damage of any kind since we are so sensitive in taking great care babying our Sols. We truly do love them.
My 2 cents: The very first time I went to the dealership to pick up my Sol (my Sol had just arrived at the shop 2 hours prior) I met with the owner of the dealership, the service manager, and the mechanic who just trained on the Sol. Each time I went there with any concern or problem, I stayed and watched them do the work. I guess I am fortunate that I can take time off from work to do this but, short of watching every step that the shop takes, you are at their mercy.
Many of us have learned lessons from your experience, from you, our brother and sister members of our Forum. From your last post, it sounds like you (and your Sol) are on the road to recovery. I hope that the repairs are done to your satisfaction and you can, once again, feel great about owning one of these special cars.
I am so sorry I have missed this thread for a while. TRUST ME, I feel your pain. I went to hell and back over this, though the damage on your car is a bit worse than the damage was on mine. I would definitely get your insurance company involved to take a look at it.
Also, PLEASE PLEASE call the Pontiac Customer Service Center. The woman who I dealt with was nice, but insisted that GM could not do anything regarding talking with their service departments until there were sufficient complaints to them about this issue. Please call Brandy Alonzo at 866-790-5600 x10657. Tell her that you have the same issue that happened to Nathan Weiner. She will take your information and do some research. Please insist that she now realize that GM needs to tell the dealers about this issue. BTW, I got two years of GM Smart Care out of it. Insist that you get it too.
Best of luck! I wish you all the support in the world over this.
Best,
Nathan
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Her name is "Solavan" pronounced Sullivan. Lavan = white in Hebrew.
Pure with Steel/Sand
Everything minus Onstar and Prem Wheels
GM CAI, Lil Chromies, Magnaflow Exhaust, and Custom Wind Restrictor!
The 1996 Olds 88 Daily Driver - May she R.I.P
Now, welcome the "wagonel," the 2008 Kia Spectra5, black, 5-spd.
Went and meet with the service manager - very nice guy.
He looked at the damage and in a nutshell said, we accepted the car with no idication of previous damage, the tech is responsible to look for damage before lifting it and he did not report damage prior to lifting and therefore if we did it or not is not the issue our procedure should have noted it if it were there before, and since we didnt we are responsible. Therefore we will have it fixed.
This dealership has its own body shop so they will do the work right there and even have agreed to not put the GM logos back on but will give me the new set - debadging included -
So things seem to be shaping up here.
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************************** MAKO Sly Sand Steel, Power and Convenience Package A/C, LSD, ABS, 5 spd, polished Monsoon single CD
Mods: Little Chromies, Kappa Matts, Kappashield, GM CAI, KS Alum Pedals, B-series stubby antenna.
Shorty header and hi-flow converter (clearimage) Magnaflow Cat-back
Keep us posted on how things go when they actually see it.
