I just spoke with the asst. service manager (who I spoke with this morning and who was my service advisor) and left a message with the overall service manager (voicemail). Again they are saying no way - must be the other guys. Their reasons:
1. The guy who did the work is a master tech, not some rookie
2. The other dealership did damage that you know they did, why wouldnt you believe they did this - that clearly lifted your car trying to fix fog lights.
3. Just because you didnt notice it doesnt mean it wasnt there for a month already.
4. It was the other guys.
5. They did it.
6. They su*k we are great.
You get the picture. I am looking close in shots of my car from KC and beyond to counter but clearly its going to be a finger pointing game now.
__________________
************************** MAKO Sly Sand Steel, Power and Convenience Package A/C, LSD, ABS, 5 spd, polished Monsoon single CD
Mods: Little Chromies, Kappa Matts, Kappashield, GM CAI, KS Alum Pedals, B-series stubby antenna, Clear bra headlights & Fogs.
Shorty header and hi-flow converter (clearimage) Magnaflow Cat-back
I just spoke with the asst. service manager (who I spoke with this morning and who was my service advisor) and left a message with the overall service manager (voicemail). Again they are saying no way - must be the other guys. Their reasons:
1. The guy who did the work is a master tech, not some rookie
2. The other dealership did damage that you know they did, why wouldnt you believe they did this - that clearly lifted your car trying to fix fog lights.
3. Just because you didnt notice it doesnt mean it wasnt there for a month already.
4. It was the other guys.
5. They did it.
6. They su*k we are great.
You get the picture. I am looking close in shots of my car from KC and beyond to counter but clearly its going to be a finger pointing game now.
Is there any signs of rust? If they have been there for a while and the paint is broken, it probably will start rusting.
__________________
BIX A BEL Cool, Ebony leather, Chrome, loaded, no XM/onstar Founding member of the "Lost Sols Club"
Deposit (1100) - 9/29/05, 1101/1102 - 2 Feb 06, 2500 - 7 Feb 06, 3000 - 8 Feb 06, 3100 - 13 Feb 06, 3300 - 13 Feb 06, 3400 - 14 Feb 06, 3800 - 24 Feb 06 (112544), 4000 - 24 Feb 06, 4150 - 24 Feb 06
dealer expected deliver 6 March, arrived 28 Feb, picked up that night w 3.2 miles on the clock :)
NOT WAITING ANY MORE! DDM Stage III Upgrade here
Okay So I stopped there this morning and they are denying responsibility - they are aware of the damage done at the other dealership and are pointing the finger in that direction.
They claim that since the first dealership was repairing the fog lights they would have lifted the car to check wiring and the damage was done there. So I need input on the likelyhood of that?
I have my doubts obviously since the popped body panel jumped out at me and the other service was pre-national and needless to say I have washed and detailed numorous times since then.
..........you have washed and detailed the car numerous times..no damage or alignment issues..........if they weren't honest enuff to tell you upon arrival........hey ..the car lift issue thing happened.......of course they'd be likely to still deny it....find the guy who did the work ask to see the lift (((HE))) used.......tell him you know dents will line up with the lift used..........and sure if other dealer puts in writing -didn't lift.......welllllllll.......i'd have the manager and district manager and the general involved..... DAYUM SHAMEFUL
Ripple!
Have I got some news for you! I parked next to your car at Nationals and Dropped something and it rolled under your car. I know I did not see this damage on the car at that point so take that to the dealer!
I just spoke with the asst. service manager (who I spoke with this morning and who was my service advisor) and left a message with the overall service manager (voicemail). Again they are saying no way - must be the other guys. Their reasons:
1. The guy who did the work is a master tech, not some rookie
2. The other dealership did damage that you know they did, why wouldnt you believe they did this - that clearly lifted your car trying to fix fog lights.
3. Just because you didnt notice it doesnt mean it wasnt there for a month already.
4. It was the other guys.
5. They did it.
6. They su*k we are great.
You get the picture. I am looking close in shots of my car from KC and beyond to counter but clearly its going to be a finger pointing game now.
time to go above these guys head to the owner of the dealership and Pontiac Customer service....and again..notify your insurance company and explain all to them....this wasnt an accident..it was negligence on the part of one of the dealerships!!!!...Im betting the second one
2006 Nationals Kansas City, KS
2007 Nationals Nashville, TN
2007 TOTD
2008 TOTD
2008 SE Regional Lexington, KY
2009 SE Regional Myrtle Beach, SC ~~~~~~~~~~~~~~~~~~~
NASSOA
Founding Member-Vendor and Marketing Coordinator ~~~~~~~~~~~~~~~~~~~
It's not just a car, it's a lifestyle and a community
Other Cars: 04 Chevy Malibu Maxx, 09 Cadillac CTS
I just spoke with the asst. service manager (who I spoke with this morning and who was my service advisor) and left a message with the overall service manager (voicemail). Again they are saying no way - must be the other guys. Their reasons:
1. The guy who did the work is a master tech, not some rookie
2. The other dealership did damage that you know they did, why wouldnt you believe they did this - that clearly lifted your car trying to fix fog lights.
3. Just because you didnt notice it doesnt mean it wasnt there for a month already.
4. It was the other guys.
5. They did it.
6. They su*k we are great.
You get the picture. I am looking close in shots of my car from KC and beyond to counter but clearly its going to be a finger pointing game now.
if he lifted yours 1st.. 1st sol then , learned on yours????????...well so much for that therory
small claims court ??? gm arbitrator??? 1 800 #.. i wish i knew an answer...
did you post pics on dealer damge page/thread.....at some point the collection of pics will help .. (((somebody )))).......did they use drive on lift for fog lights???.............keep us posted........i feel so bad for you.......
Location: “Soon as the light turns green, let’s see what this baby can do.”
I would feel the same way and I hate that happened. Thank you, though, for sharing so the rest of us can be aware!!!
__________________
4GVNSOL
2007 Deep GXP
Chrome, Leather, Monsoon...
Ordered 7/18/2006 Delivered 2/20/2007 Deep met Envious 4/28/2007 Deep married Envious 2/14/2009
In the 2nd picture you posted, the one from underneath the car, you can clearly see a rectangle imprint of the lifting mechanism that caused the buckle. Ask them specifically which lift was used on your car, then show them the imprint, and see if it lines up with anything on that lift. Either way, there is some tell-tale evidence as to what the offending part looked like.
__________________
Ordered Base 2007 on 6-12-06 - Aggressive, Auto, Preferred, Premium and Convenience Pkg, A/C, 6 Disc w/Monsoon, ABS, LSD, Premium Headliner, Polished Aluminum Wheels @ GMS Pricing
The service manager just called me and he is singing a different tune. He said among other things:
1. The tech that worked on your car is a great tech, but he is human and can make a mistake, he has only had a handful of solstices to work on. He also does not always do his own lifts so it is possible someone else put it on the lift.
2. We look the car over before we accept it for service and should note any pre-existing damage if we didnt note it and its damaged we need to take responsibility.
3. You solstice owners are pretty fanantic right now and you know your cars inside and out and its hard to believe you wouldnt have noticed this kind of damage over the course of a month, since the other dealership had it.
4. Bring in back to us in the morning and let me look, given everything we have talked about it looks like we owe you a repair but I need to see it first.
5. If we have damnaged your car, we will make it right and we are deeply sorry for your trouble.
Things are looking up at this point - he does much better customer service than his assistant.
Will let you know what happens next.
__________________
************************** MAKO Sly Sand Steel, Power and Convenience Package A/C, LSD, ABS, 5 spd, polished Monsoon single CD
Mods: Little Chromies, Kappa Matts, Kappashield, GM CAI, KS Alum Pedals, B-series stubby antenna, Clear bra headlights & Fogs.
Shorty header and hi-flow converter (clearimage) Magnaflow Cat-back
Location: Under an invisibility cloak, somewhere in the Northeast
This appears to have a similar theme to the situation NationsKappatol ran into at the beginning of July. Once you get to talk to the Service Manager, things make more sense and they get taken care of. The ability to "make it right", is in the hands of managment. Perhaps it is that way with many businesses.
So the lesson to be reinforced here should also include, do not jump off the deep end until things are calmly discussed with management.
__________________
MY FAN MAIL: "Unfortunately, it’s attitudes like yours that give dealers a bad reputation."
INFORMATION POSTED ON SITE
Any Service Manual, Technical Service Bulletin, Priliminary Service Bulletin, Part, Accessory, Sales or Product information found here on site, should be thought of as correct and accurate as of the date it was posted. After that any information or service procedure should be confirmed as still correct with your dealership.
This appears to have a similar theme to the situation NationsKappatol ran into at the beginning of July. Once you get to talk to the Service Manager, things make more sense and they get taken care of. The ability to "make it right", is in the hands of managment. Perhaps it is that way with many businesses.
So the lesson to be reinforced here should also include, do not jump off the deep end until things are calmly discussed with management.
So true SD, I do want to point out the Asst Mgr I dealt with first, while not admitting blame and suggesting it was dealer #1 that caused the damage treated me with respect and professionalism the entire time. He never said they would not do anything, only his belief the first dealer was most likely to blame and that if I wished to pursue this with them, I would need to speak to his boss the Service Manager.
By far the treatment I received all day today was far better then the treatment at dealer 1 that barely said sorry for clear damage the tech HAD TO HAVE KNOWN HE DID. There was no missing it. They didnt dispute the damage, but acted like no biggie.
Todays interaction with Dealer 2 was positive and respectful, which is what you can and should expect. Assuming all goes well in the morning it will complete a package that while sad it happened in the first place is righted as it should be...
P.S. I might even change my avatar back if it goes as expected
__________________
************************** MAKO Sly Sand Steel, Power and Convenience Package A/C, LSD, ABS, 5 spd, polished Monsoon single CD
Mods: Little Chromies, Kappa Matts, Kappashield, GM CAI, KS Alum Pedals, B-series stubby antenna, Clear bra headlights & Fogs.
Shorty header and hi-flow converter (clearimage) Magnaflow Cat-back
Car does not need to go on a lift to fix the fog light problem!
Ripple-
The car does not need to be put on a lift to fix the fog light problem. The fog light problem lies in a connector that is accessed by opening the hood.
2006 Nationals Kansas City, KS
2007 Nationals Nashville, TN
2007 TOTD
2008 TOTD
2008 SE Regional Lexington, KY
2009 SE Regional Myrtle Beach, SC ~~~~~~~~~~~~~~~~~~~
NASSOA
Founding Member-Vendor and Marketing Coordinator ~~~~~~~~~~~~~~~~~~~
It's not just a car, it's a lifestyle and a community
Other Cars: 04 Chevy Malibu Maxx, 09 Cadillac CTS
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