Most of us know how you feel since we have been there before. Whether this happened to our Sols or other cars we’ve owned it kinda gives us a feeling of ‘can I ever trust anyone again??’. We all know our Sols very well from top to bottom. Each of us can pinpoint any imperfections or damage of any kind since we are so sensitive in taking great care babying our Sols. We truly do love them.
My 2 cents: The very first time I went to the dealership to pick up my Sol (my Sol had just arrived at the shop 2 hours prior) I met with the owner of the dealership, the service manager, and the mechanic who just trained on the Sol. Each time I went there with any concern or problem, I stayed and watched them do the work. I guess I am fortunate that I can take time off from work to do this but, short of watching every step that the shop takes, you are at their mercy.
Many of us have learned lessons from your experience, from you, our brother and sister members of our Forum. From your last post, it sounds like you (and your Sol) are on the road to recovery. I hope that the repairs are done to your satisfaction and you can, once again, feel great about owning one of these special cars.
I am so sorry I have missed this thread for a while. TRUST ME, I feel your pain. I went to hell and back over this, though the damage on your car is a bit worse than the damage was on mine. I would definitely get your insurance company involved to take a look at it.
Also, PLEASE PLEASE call the Pontiac Customer Service Center. The woman who I dealt with was nice, but insisted that GM could not do anything regarding talking with their service departments until there were sufficient complaints to them about this issue. Please call Brandy Alonzo at 866-790-5600 x10657. Tell her that you have the same issue that happened to Nathan Weiner. She will take your information and do some research. Please insist that she now realize that GM needs to tell the dealers about this issue. BTW, I got two years of GM Smart Care out of it. Insist that you get it too.
Best of luck! I wish you all the support in the world over this.
Best,
Nathan
__________________
Her name is "Solavan" pronounced Sullivan. Lavan = white in Hebrew.
Pure with Steel/Sand
Everything minus Onstar and Prem Wheels
GM CAI, Lil Chromies, Magnaflow Exhaust, and Custom Wind Restrictor!
The 1996 Olds 88 Daily Driver - May she R.I.P
Now, welcome the "wagonel," the 2008 Kia Spectra5, black, 5-spd.
Went and meet with the service manager - very nice guy.
He looked at the damage and in a nutshell said, we accepted the car with no idication of previous damage, the tech is responsible to look for damage before lifting it and he did not report damage prior to lifting and therefore if we did it or not is not the issue our procedure should have noted it if it were there before, and since we didnt we are responsible. Therefore we will have it fixed.
This dealership has its own body shop so they will do the work right there and even have agreed to not put the GM logos back on but will give me the new set - debadging included -
So things seem to be shaping up here.
__________________
************************** MAKO Sly Sand Steel, Power and Convenience Package A/C, LSD, ABS, 5 spd, polished Monsoon single CD
Mods: Little Chromies, Kappa Matts, Kappashield, GM CAI, KS Alum Pedals, B-series stubby antenna, Clear bra headlights & Fogs.
Shorty header and hi-flow converter (clearimage) Magnaflow Cat-back
Location: Checking out the new sway bar in my Sol!
Thank goodness
__________________ 2006 Deep Solstice
O Sol O Mio
Opel Antenna
Kappashield
Vector Tune
GMPP Cold Air Intake
DDM Works Street Backbone
B Cool Billets Stainless Steel Mesh Grilles
Rear GXP Sway Bar
seems the dealership and particularily the service manager stepped up and took the high ground for you....kudos to them.....and congrats for an easy solution to the issue..despite the fact the damage was done in the first place!!
2006 Nationals Kansas City, KS
2007 Nationals Nashville, TN
2007 TOTD
2008 TOTD
2008 SE Regional Lexington, KY
2009 SE Regional Myrtle Beach, SC ~~~~~~~~~~~~~~~~~~~
NASSOA
Founding Member-Vendor and Marketing Coordinator ~~~~~~~~~~~~~~~~~~~
It's not just a car, it's a lifestyle and a community
Other Cars: 04 Chevy Malibu Maxx, 09 Cadillac CTS
thats is great! Congrats on having it be a simple solution.
Still, please, for the sake of all the other Solstice owners who will have problem, or have had the same problem, please call GM.
Congrats! I cant wait to hear how it turns out!
__________________
Her name is "Solavan" pronounced Sullivan. Lavan = white in Hebrew.
Pure with Steel/Sand
Everything minus Onstar and Prem Wheels
GM CAI, Lil Chromies, Magnaflow Exhaust, and Custom Wind Restrictor!
The 1996 Olds 88 Daily Driver - May she R.I.P
Now, welcome the "wagonel," the 2008 Kia Spectra5, black, 5-spd.
Good going Ripple --I saw the damage iand it was very noticable--did you deal with the same dealer that just moved. I do know they want the business and are doing things to be involed with the Solstice---
Good going Ripple --I saw the damage iand it was very noticable--did you deal with the same dealer that just moved. I do know they want the business and are doing things to be involed with the Solstice---
Hey, actually no this is a dealer in Longwood, the one you are referring to did the damage the first time (i.e. they are Dealer 1 per this threads discussion) and they have ordered the replacement part for the damage they did, however after they complete their repairs I will not go back there since they are barely apoligetic for their actions not to mention their location really isnt that convenient for me.
__________________
************************** MAKO Sly Sand Steel, Power and Convenience Package A/C, LSD, ABS, 5 spd, polished Monsoon single CD
Mods: Little Chromies, Kappa Matts, Kappashield, GM CAI, KS Alum Pedals, B-series stubby antenna, Clear bra headlights & Fogs.
Shorty header and hi-flow converter (clearimage) Magnaflow Cat-back
The service manager just called me and he is singing a different tune. He said among other things:
1. The tech that worked on your car is a great tech, but he is human and can make a mistake, he has only had a handful of solstices to work on. He also does not always do his own lifts so it is possible someone else put it on the lift.
2. We look the car over before we accept it for service and should note any pre-existing damage if we didnt note it and its damaged we need to take responsibility.
3. You solstice owners are pretty fanantic right now and you know your cars inside and out and its hard to believe you wouldnt have noticed this kind of damage over the course of a month, since the other dealership had it.
4. Bring in back to us in the morning and let me look, given everything we have talked about it looks like we owe you a repair but I need to see it first.
5. If we have damnaged your car, we will make it right and we are deeply sorry for your trouble.
Things are looking up at this point - he does much better customer service than his assistant.
Will let you know what happens next.
I would not be at all suprised if the service manager or someone at the dealership isn't reading this forum. Read between the lines of his reply to you.
I know someone at my dealership is reading the board, because my service manager left a voice mail on my work phone for "critterman"
__________________
BIX A BEL Cool, Ebony leather, Chrome, loaded, no XM/onstar Founding member of the "Lost Sols Club"
Deposit (1100) - 9/29/05, 1101/1102 - 2 Feb 06, 2500 - 7 Feb 06, 3000 - 8 Feb 06, 3100 - 13 Feb 06, 3300 - 13 Feb 06, 3400 - 14 Feb 06, 3800 - 24 Feb 06 (112544), 4000 - 24 Feb 06, 4150 - 24 Feb 06
dealer expected deliver 6 March, arrived 28 Feb, picked up that night w 3.2 miles on the clock :)
NOT WAITING ANY MORE! DDM Stage III Upgrade here
Location: Checking out the new sway bar in my Sol!
Quote:
Originally Posted by Critterman
I would not be at all suprised if the service manager or someone at the dealership isn't reading this forum. Read between the lines of his reply to you.
I know someone at my dealership is reading the board, because my service manager left a voice mail on my work phone for "critterman"
My dealership can't get to the forum from work. I tried to show them pictures of the 35 cars in Ohio in the spring. They block access to the site. But I was able to get to putfile and XMM's pictures and they were able to see the cars that way.
__________________ 2006 Deep Solstice
O Sol O Mio
Opel Antenna
Kappashield
Vector Tune
GMPP Cold Air Intake
DDM Works Street Backbone
B Cool Billets Stainless Steel Mesh Grilles
Rear GXP Sway Bar
My dealership can't get to the forum from work. I tried to show them pictures of the 35 cars in Ohio in the spring. They block access to the site. But I was able to get to putfile and XMM's pictures and they were able to see the cars that way.
LOL - Must be a management decision.
__________________
BIX A BEL Cool, Ebony leather, Chrome, loaded, no XM/onstar Founding member of the "Lost Sols Club"
Deposit (1100) - 9/29/05, 1101/1102 - 2 Feb 06, 2500 - 7 Feb 06, 3000 - 8 Feb 06, 3100 - 13 Feb 06, 3300 - 13 Feb 06, 3400 - 14 Feb 06, 3800 - 24 Feb 06 (112544), 4000 - 24 Feb 06, 4150 - 24 Feb 06
dealer expected deliver 6 March, arrived 28 Feb, picked up that night w 3.2 miles on the clock :)
NOT WAITING ANY MORE! DDM Stage III Upgrade here
Yeah, that explains why most salespersons have known next to nothing about the Solstice since the beginnng!
__________________ 506 - acquired 4+ YEARS AGO Sept. 23, '05 Vanity: SUNSTED (Old Eng. for Solstice) Mods: Stubby ant. w/blk rings; lil' chromies; ctr cap red logos; sport pedals Extras: CA Car Cvr; splash guards; GM bra; KappaShield Oops: front bmpr (road debris) 4/28/06; Blown rear diff @ 14,797 mi on 9/29/06, fixed 10/05/06; new cat @ 29,550 on 9/26/07
-> Celebrating more than FIVE YEARS on this Forum!
-> NASSOA Founder #44
-> CURRENT MI: 45,323
Location: Checking out the new sway bar in my Sol!
Quote:
Originally Posted by SolsticeEnjoying
Yeah, that explains why most salespersons have known next to nothing about the Solstice since the beginnng!
Indeed
__________________ 2006 Deep Solstice
O Sol O Mio
Opel Antenna
Kappashield
Vector Tune
GMPP Cold Air Intake
DDM Works Street Backbone
B Cool Billets Stainless Steel Mesh Grilles
Rear GXP Sway Bar
Brief aside: Is it some kind of Star Trek anniverary? I'm seeing a lot of Trek avatars this week!
__________________ 506 - acquired 4+ YEARS AGO Sept. 23, '05 Vanity: SUNSTED (Old Eng. for Solstice) Mods: Stubby ant. w/blk rings; lil' chromies; ctr cap red logos; sport pedals Extras: CA Car Cvr; splash guards; GM bra; KappaShield Oops: front bmpr (road debris) 4/28/06; Blown rear diff @ 14,797 mi on 9/29/06, fixed 10/05/06; new cat @ 29,550 on 9/26/07
-> Celebrating more than FIVE YEARS on this Forum!
-> NASSOA Founder #44
-> CURRENT MI: 45,323
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