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New Car Purchase from Stock and Oil Change Recommendation
It has come up from time to time, so here is GM's recommendations to dealerships on oil changes for cars that have been in inventory for a while. So go out and buy those remaining 2008s!
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Lubricants & Oil Life Monitor
As vehicles are kept in stock for longer periods of time, questions may be raised not only by the new car prep personnel, but also by customers. Here are some suggestions as to proper business practices.
The Oil Life Monitor in new GM vehicles will count down as vehicles are started, moved and run for the purpose of battery charging. If vehicles remain in stock for longer periods, what guidelines should you follow to answer questions about the oil life monitor?
• When the vehicle was assembled the oil life monitor begins counting down the useful life of the oil. If the Oil Life percentage indicates below 90% of the oil life left before vehicle delivery and the vehicle is older than 7 months, it is advised that the oil be changed before delivery to the customer (An alternative would be to offer the customer a discount coupon good for a reduced cost oil change, to compensate for used up oil-life before delivery).
Important: The Oil-Life Monitor should not be reset at the time of delivery unless the vehicle oil has been changed.
• If the Oil Life Monitor indicates above 90% or the vehicle build date is within 6 months or newer, the vehicle may be delivered without additional action. There is always some period of time that a vehicle is in dealer stock before it is delivered, and that small drop in oil life is expected.
Important: If a vehicle remains in stock for 1 year or greater, you should change the vehicle engine oil.
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FAN MAIL TO ME: "Unfortunately, it’s attitudes like yours that give dealers a bad reputation."
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