Well what a farce. GM owes it's dealers something for this one. I'd suggest opening up another 1000 out of allocation as payback for the mess.
In the end I got in just under the wire to get one at 2:37 EST.
My dealer had several PCs going but at 1:58 the screens started locking up. Server too busy.....Server too busy....I knew this was trouble if their server couldn't handle 2000 people banging on it...shame on you GM...that's minor traffic to a website.
A couple of sales guys would get to 2nd screen and then it would lock up again. 2 PCs got hung up on an invalid zip code for the customer name & address. This was the zip code THEY brought back from THEIR database, it wasn't entered by the sales guy and it clearly was VALID. Those people were stuck and couldn't move forward, lost out on those orders.
You had a be pretty web savy to know if you crashed on the 2nd or 3rd screen not to go back but to just back up to previous page and start again.
My sales guy had a customer pickup so I took over after about 20 minutes. Every once and a while it would go like it was getting in and then back to main page. Page page kept saying "userid and password invalid" Several other people got that too and they said it didn't mean anything. Something told me what the heck I reset the password myself making sure caps was ON just in case I'm not sure if that did anything or I just got lucky but soon I got in, a bunch of screens, some checkboxes...qualified...blah, blah...OK boom it took.
Dealer got 2 EOPs in just under the wire. Maybe people started dropping off, don't know.
20 minutes into it the Gen Mgr was on the phone leaving a message for someone at GM about the mess they had made. He wasn't happy a happy camper with a room full of people with egg on his face.
__________________ 2006 VIN #30, first 1000 series, black exterior, sand/steel interior
Index of useful threads: General, Tech
thanks that I am that savy....and also figured out for the dealer that you had to recheck one of the aggree'd boxes to get the submit button to ungray. I was confirmed at 2:22pm but must have hit back and submit 50-100 times over the half a dozen pages.
MCEB, Same experience here. Second persons order didn't go through and is wait listed. Did you get a confirmation call or e-mail from GM? I havn't yet. I understand this is mandatory before they actually confirm the order. Suspect that process will take AWHILE! We need a smile for SWEATING!
__________________ Vin No. 23 - Deep with Steel/Sand "I'm sorry you don't like my ride, I didn't buy it for you"
Well, I was one of those whose zipcode wasn't accepted and, as a result, did not make the 1000 cut. I'm not at all happy about it. The scene at the dealership was just as mceb described it. At one point, they had four different salesmen trying to load my information only to hit the "zipcode" problem. By 2:40pm, it was all over and the dealershiop only got two out of the five they had buyers for. Not a good day. Oh well, we'll see what happens next.
No, no e-mail yet from GM...probably picking the server up off the floor
I had no idea what I was doing....too many damn checkboxes. There was actually a checkbox on like the 3rd or 4th screen that said customer is NOT qualified....why would you put that there? If they are not qualified I wouldn't be putting and order in. It would be real easy to click that and miss the word NOT and you'd be crapped out.
All check boxes should have been positive, yes, yes, yes...submit.
__________________ 2006 VIN #30, first 1000 series, black exterior, sand/steel interior
Index of useful threads: General, Tech
Well, I was one of those whose zipcode wasn't accepted and, as a result, did not make the 1000 cut. I'm not at all happy about it. The scene at the dealership was just as mceb described it. At one point, they had four different salesmen trying to load my information only to hit the "zipcode" problem. By 2:40pm, it was all over and the dealershiop only got two out of the five they had buyers for. Not a good day. Oh well, we'll see what happens next.
Trust me that zip code thing along deserves attention from GM. That stopped these people DEAD IN THE WATER !!!!!!!!!!!!!!!!!!! and it was their screwy edit that dropped these people out.
__________________ 2006 VIN #30, first 1000 series, black exterior, sand/steel interior
Index of useful threads: General, Tech
Typical GM website. It was totally screwed up. The servers had software glitches, they couldn't handle the traffic as it kept telling us it was 'too busy' one of our orders has a confirmation number, but doesn't show up on the reports list, one of our customer's names is showing up as the salesman on another order. We called headquarters, they are a total mess right now trying to figure it out, no one knows what is going on there! The whole thing was a mess!
I must say after reading all the horror stories, Im glad I DIDNT try for EOP, I would have shot someone. GM owes BIG appologies to people, I think not putting this order system on a server that can handle massive traffic was its most horrific mistake. They should have known what would happen, they built hype on this car for what 3 or 4 years? And it doesnt take a psychic to know that putting a big promo on a beautiful, affordable new roadster on national television would cause an incredible landslide of new interest. It makes me almost as pissed as you guys who got screwed within sight of the finish line(though I know that isn't possible). I still love the Solstice, but shame on you GM, SHAME ON YOU!
I must say after reading all the horror stories, Im glad I DIDNT try for EOP, I would have shot someone. GM owes BIG appologies to people, I think not putting this order system on a server that can handle massive traffic was its most horrific mistake. They should have known what would happen, they built hype on this car for what 3 or 4 years? And it doesnt take a psychic to know that putting a big promo on a beautiful, affordable new roadster on national television would cause an incredible landslide of new interest. It makes me almost as pissed as you guys who got screwed within sight of the finish line(though I know that isn't possible). I still love the Solstice, but shame on you GM, SHAME ON YOU!
I emailed them and told them to delete me from their mailing list I signed up to 2 years ago. I mean, what can they really tell me, I knew more than the dealers in my area.
