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Old 04-27-2008, 06:25 AM
   Vansdesigns feedback...
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Question,
Anyone out there with experience ordering from Vansdesigns. I placed an order a little while ago and I have not been able to get these people to respond to e-mail or
voice-mail. Has anyone dealt with them before?
Thanks!
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Old 04-27-2008, 09:59 AM
  
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I am having the same problem with them. I am not impressed at this point.

They were quick enough to cash my PayPal credit but they have not responded to my emails either.

I ordered from them at the end of March and emailed them last week and have not heard anything back from them. Perhaps I should try calling them too. I am not that impressed at adding long distance charges to the money that I have already sent them. In fact, I am not that impressed at all - as I don't have a lot of $$ to simply throw away.

Any one else have difficulties?
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Old 04-27-2008, 11:11 AM
  
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they have been good in the past....they are a home based business....beleive working out of his garage basically, he has supported the last two nationals....and some local events...be patient .....and try another email to them...PM and I'll see if I have another email address from them.....
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Old 04-27-2008, 01:25 PM
  
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Quote:
Originally Posted by Miner View Post
I am having the same problem with them. I am not impressed at this point.

They were quick enough to cash my PayPal credit but they have not responded to my emails either.

I ordered from them at the end of March and emailed them last week and have not heard anything back from them. Perhaps I should try calling them too. I am not that impressed at adding long distance charges to the money that I have already sent them. In fact, I am not that impressed at all - as I don't have a lot of $$ to simply throw away.

Any one else have difficulties?

You do know Miner that if you don't get what you paid for, you can get your money back from Paypal?
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Old 04-27-2008, 01:41 PM
  
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Quote:
Originally Posted by PAO View Post
they have been good in the past....they are a home based business....beleive working out of his garage basically, he has supported the last two nationals....and some local events...be patient .....and try another email to them...PM and I'll see if I have another email address from them.....

Note that he has not been on the forum since 3/30 - a full month.
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Old 04-27-2008, 02:38 PM
   Sorry to all...
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Due to some family health issues I have not been as attentive as I usually am. I nassure everyone who has placed orders that I will be shipping them ASAP. As indicated in one of the above posts I do run this design business on my own in my house as well as working full time in the sign shop. Not intended to be an excuse, just facts of life.

I hope anyone who has ordered and received thier products is happy, and those waiting will be soon.

I can be e-mailed directly at customercare@vansdesigns.com the phone service I have is through Vonage and I am having issues getting the calls forwarded as I had hoped therefore you find a disclaimer on my website about the phone issues.

Thanks to all who have or are even thinking about purchasing my products and I am hoping to get into more R&D for additional items over the summer months.

Take care.

Brent
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Old 04-27-2008, 07:34 PM
  
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Hey Brent:

I received your email and I wanted to make sure that I posted about it because I would not want anyone to think that I was an unsatisfied customer.

I understand about medical stuations - I have had a few of my own recently. I sincerely hope that yuor medical issues are resolved and I apologize if my previous post slurred you or your product in anyway as it was certainly not my intention.

I am sure that you will send my order when you get the time and I look forward to receiving and installing my vents and light covers. I will admit that I was some what nervous after not having any response , feedback or delivery after 5 weeks but you have put my fears to the side.

Thanks for alleviating my doubts.
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Old 04-27-2008, 07:37 PM
  
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Quote:
Originally Posted by PAO View Post
they have been good in the past....they are a home based business....beleive working out of his garage basically, he has supported the last two nationals....and some local events...be patient .....and try another email to them...PM and I'll see if I have another email address from them.....

Good advice and cool thinking, PAO. Thank you very much. It seems like any issue I may have had has been resolved.

You are one of the reasons that this forum is a pleasure to be a member of.
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Old 04-27-2008, 08:18 PM
  
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yeah paul (pao) is good for some stuff! LOL I actually think of him as a d because anything he posts is pure logic!
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Old 05-11-2008, 05:16 PM
   Up to date
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Ok all... if yo have placed and order up to yesterday all orders are shipping out USPS on Mon 5-12-08.

Thank you to everyone who helped out and those who had to wait... I appreciate it and I will always be a proud supporter of this community.

Now going back to the design room to try to develop new eye candy for the beloved Sol's!!!

THANK YOU
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Old 05-15-2008, 10:30 PM
  
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i have debadged the arrows on the fender......i have made my ORDER on the black vent grills!!! i am excited....but now if i can get a hold of Brent
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Old 05-19-2008, 11:03 PM
  
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Alright Vansdesigns have disappeared once again!!! i ordered my vents 2 weeks ago, but still no word or sign of them.....anyone know where he is?
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Old 05-20-2008, 09:03 AM
  
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Great, I just made my order two nights ago. Hopefully I hear from him soon.
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Old 05-21-2008, 05:59 PM
  
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i have emailed him through the website and here on the forum, but still no response!!!

i debadged those arrows on the fenders to put these on!!! GRRR i contemplated for over a year to see if i wanted to spend money for these and now i can't even get them in a timely manner
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Old 05-21-2008, 06:08 PM
  
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It took a while, but I got my backup light covers and side grill kits from him about 10 days ago. Nice products. Was worth the wait for me.
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