OH yeah...how about an ombudsman.Someone that ANYONE can go to with a gripe...and he will have the ability to get it not only heard.......but considered by upper levels.
In a sense he - or she- filters the wheat from the chaff- and moves it on down the line.
D2 - isn't that really the role you are playing? I get very little in the way of PM suggestions. I scan the site help/info forum every time, and this is the only active topic here.
I am all for it - maybe people think I am a close minded butthead, but it sure seems like you have a better "inside" line.
BTW - this roundtable was an excellent idea.