Pros and cons:
- Werks has a phone number
- Werks answer the phone
- Werks have an email address, and respond to messages quickly.
- Werks does not lock the tune. If you want to tweak this later on, or have someone else like a dyno tuner make corrections, you won't have to start from scratch. Trifecta locks their tune so that you cannot make changes.
I've spent quite a bit of money with Werks over the years and have ALWAYS had amazing support. When I first got the car and the turbo kit for my '06 (from eBay), I was missing a few couplers, etc. Werks sent them to me free of charge, even though I'd never given them a dime.
If you have a problem with Trifecta in the future, you're going to wind up back in this situation. The only feature that Trifecta offers that the others don't is the tune switching (based on cruise control state or competition mode). While that's pretty neat, it's not all that useful. And, given their lack of support so far, I'd just cut your losses, get your money back and go with someone who really stands behind their product and respects & appreciates their customers.
Just my $.02.
Blue-ish 2006 2.4, Werks stage 1 turbo, Borla cat-back, DDM braces, Spec aluminum flywheel, Spec stage 2 clutch, Werks aluminum radiator, some gauges, RKSport hood, Morimoto FX-Rs, GReddy Profec, Norm's fenders
'07 GXP, Werks Big Wheel K04 and tune, Solo catless downpipe, TCE Wilwood 6 piston front brakes, 4-piston rears , stainless brake lines, slotted/drilled rotors, BC Racing BR coilovers, Performance Autowerks intercooler, DDMWorks CAI, charge pipes and braces, RPM rollbar
Last edited by raygun; 05-22-2019 at 11:50 AM.