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976 Posts
No malice intended.... I have been doing this job for a while now... I heard you ranting about repeat business and taking care of customers... And loosing money these past fifteen years to market savvy customers who slip YOU the stick when YOU sell THEM a car......
Where do you get off? Since when is selling a car such hard work that you deserve a grand in your pocket for handing someone the keys? How much do you sweat at work everyday? Then you sell a truck to billy joe, who works sun up to sundown for his family, stick a quick hundred in your pocket, then turn around and say he screwed you?
I sell cars close to invoice sometimes... I gove away a years worth of oil changes, after I add it to the invoice price. And the invoice you complain about being printed off the net. Wouldn't it be easier to bring it to the negotiation table before the customer does? No matter how unreasonable they are, customers understand that you are in business to make a profit, not take a loss. And when they point out the 237 amount, I tell them about advertising, I tell them about dealer mark up on interest rates, I tell them about the 200 dollars I packed in for going to Chicago to get the car.. I even tell them about the twenty that we add for the calander with their car on it, and the t-shirts we give away with each car....
Customer service my aching ass......your about the buck. I nailed shingles for eight years, and remember when my mom didn't have to money to put the food on the table... Yeah sometimes I drop my pants and take it for a rude customer that lies cheats and steals to get what they want, but such is life... Paid a hundred out of my pocket(my whole commission) once cause I quoted one price over the phone for a part, after I sent her home in her car, and she swore up and down I said a hundred less.... Then I took her out to lunch, and sold her daughter a car. And her cousins, and aunts....
Concentrate on those kindergarten graduations, and calling on their birthday, and never even mention cars.... Show them your invoice and tell them to make an offer, you will have better gross profit, and more respect that you have ever thought of getting from a customer...
I understand some of the words I use are foreign to you, like Honest, or respect.
And I know that you mods are gonna be mad since you already closed one thread dissing on brown and whatever motors, but I didn't get to say anything, dammit.....If your gonna close it, at least leave it here so he can read it....
Where do you get off? Since when is selling a car such hard work that you deserve a grand in your pocket for handing someone the keys? How much do you sweat at work everyday? Then you sell a truck to billy joe, who works sun up to sundown for his family, stick a quick hundred in your pocket, then turn around and say he screwed you?
I sell cars close to invoice sometimes... I gove away a years worth of oil changes, after I add it to the invoice price. And the invoice you complain about being printed off the net. Wouldn't it be easier to bring it to the negotiation table before the customer does? No matter how unreasonable they are, customers understand that you are in business to make a profit, not take a loss. And when they point out the 237 amount, I tell them about advertising, I tell them about dealer mark up on interest rates, I tell them about the 200 dollars I packed in for going to Chicago to get the car.. I even tell them about the twenty that we add for the calander with their car on it, and the t-shirts we give away with each car....
Customer service my aching ass......your about the buck. I nailed shingles for eight years, and remember when my mom didn't have to money to put the food on the table... Yeah sometimes I drop my pants and take it for a rude customer that lies cheats and steals to get what they want, but such is life... Paid a hundred out of my pocket(my whole commission) once cause I quoted one price over the phone for a part, after I sent her home in her car, and she swore up and down I said a hundred less.... Then I took her out to lunch, and sold her daughter a car. And her cousins, and aunts....
Concentrate on those kindergarten graduations, and calling on their birthday, and never even mention cars.... Show them your invoice and tell them to make an offer, you will have better gross profit, and more respect that you have ever thought of getting from a customer...
I understand some of the words I use are foreign to you, like Honest, or respect.
And I know that you mods are gonna be mad since you already closed one thread dissing on brown and whatever motors, but I didn't get to say anything, dammit.....If your gonna close it, at least leave it here so he can read it....