Lori says "are we listening?"Soldstice 41505 said:
Great link ... glad to see they're starting to respond to our concerns. She also still refers to the cars presently being built as pre-production cars (which Chris mentioned on the phone) and says they're being driven hard for testing purposes. So the "First 1000" should retain their appeal, as most collectors would probably prefer a well-maintained, full production car to a ragged-out pre-production model (I know I would). Not saying the values are going to sky-rocket or anything, but it certainly sounds like they're doing everything possible to keep those first cars special.Soldstice 41505 said:
This was posted on the GM blog today, and thought it appropriate to post since she addresses some of the concerns raised on the forum. Here is a link for anyone wishing to leave comments:Lori Queen said:Let me start by translating for you what my title means: I run the team that is responsible for the Solstice program. I work for Bob Lutz . . . and the buck does indeed stop here!
The reason for my post is to answer a few questions, namely, are we listening? Of course we are . . . I know I am.
My team and I have seen the emails and posts from Solstice fans. We’re pleased there’s so much passion behind the launch of this new Pontiac – we share your enthusiasm. Let me respond to some of the concerns I’ve read:
First, we’ve said that production begins this summer –- and it will. We’re currently building pre-production models at our assembly plant in Wilmington, Delaware. The commitment is to deliver all “First 1,000” cars by the end of October. Our goal is for delivery to begin by late summer, perhaps sooner. However, when Pontiac announced its early order program on the Apprentice we did so to better gauge interest. We were blown away that the first 1,000 vehicles sold out in 41 minutes. We now have more than 8,000 orders. The roadster segment is very small –- about 100,000 units a year. This incredible interest means that once consumers have their cars, we’ll have gone from zero to nearly 10 percent of the roadster market in no time.
We know our new owners will want their vehicles to be dynamically sound, with superb road manners to match their good looks. Every GM vehicle launch is subject to many stringent quality tests – both at the plant and in the vehicle itself. Some of the rumors we’ve seen relate to these tests. The testing and slow “ramp-up” –- how quickly we go from building a handful of cars a day to full production -– ensures that we’re selling the highest quality vehicles. It’s no accident that last week J.D. Power reported that GM led the industry in manufacturing quality for the fourth straight year. Based on this track record, we believe that future Solstice owners want us to take this kind of care with their vehicles, too.
These extensive quality checks are why some have said they’ve noticed a few Solstices on the road. They weren’t seeing things –- we do have cars being driven by GM engineers across the country. We rigorously drive and test these early vehicles to confirm that they meet our quality expectations.
Will the first 1,000 cars really be the first 1,000? Absolutely. We said we would deliver the first 1,000 retail cars to these lucky few, and that’s the plan. These engineering vehicles will never make it to dealers. Some of these vehicles, after we've driven them hard, may be brought up to production standards and sold at auction, similar to other vehicle programs, but it would be well after the first 1,000 cars are delivered. This is the way vehicle programs work. We shake down the cars so our
customers don’t have to.
I know Pontiac marketing folks have plans to continue communicating with their new buyers throughout the summer and fall. And, if you’re one of the First 1,000, you’ve probably heard from them by now.
Keep your comments coming. The team likes to know what you’re thinking. Meanwhile, we’ll keep working to bring the best-looking and highest-quality roadster to market –- a car we’ll be proud to sell and our customers will be thrilled to own.
Solsticeman, You've had it right all along, keeping us straight and explaining the process. This just confirms what you have repeated in so many posts. Thanks.solsticeman said:Special thanks to all the vocal people on this forum that were able to express their thoughts, opinions and passion in such a manner that was worthy of address by the Small Car Vehicle Line Executive. :thumbs:
Note: she stated that their goal is to get the first 1000 delivered by OCTOBER! I sure hope they can speed that up, because I'm definitely not one of the thousand and I'm really hoping I'll have mine around the time of my birthday (Sept. 15). So if they're not giving out any of the others until all first 1000 are out, and that doesn't happen until Oct. that means it'll be December-ish until they get around to mine probably. Certainly not the proper time to get a convertible. I sure hope they can be quicker than that or I'm going to be quite irked. Godspeed GM, Godspeed!mceb said:Looks like late summer is the goal for delivery (maybe sooner).
I know that Package just posted the e-mail address of the Director of Communications and the Media Relations Manager for GM a couple of days ago. He encouraged people to let them know their concerns and it's possible that a deluge of e-mails from people here may have also contributed to the response. I sent the following e-mail on Monday, which prompted a personal phone call from the head of the Solstice Marketing Department, so I'm assuming it caught the attention of the right individuals ... if they got a bunch of similar e-mails, it may have been a factor in drafting the letter also.Small Dealer said:That is the great thing about the FastLane Blog. While GM policy keeps their people from posting here, Lori's post reads just like it was a reply to those of the last few days.
The commitment is to deliver all “First 1,000” cars by the end of October. Our goal is for delivery to begin by late summer, perhaps sooner. - Lori Queen
Margo from GM did say "right after the 1st 1,000 cars were delivered". Sorry I didn't post that also.I got bounced out of the 1st 1,000. In order to make it up to me, GM is willing to deliver my Solstice as an addition to the dealer's regular allocation, delivery expected in the fourth quarter, hopefully, the beginning of October. – solli4me -“It’s Raining Solstices”