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Discussion Starter · #1 ·
I'm supposed to take delivery soon (salesman said around the 17th of Oct, like I believe that) and wanted to get everyones input before I drop this on them. They are one of the price gougers.

This is my letter for my salesman:

Let me know when the car is coming in so I can be there when it is still on the truck. I want to photograph it on and off the truck if at all possible.

Don't let anyone drive it. It goes straight from the truck to the back lot and waits for me to be there while the prep is done. In other words, I want the mileage as close to 0 as possible. I want to do the engine break in my way, not yours please.

Don't put the front license plate bracket on the car. Leave it in the trunk; I’ll be responsible to the authorities for it not being installed.

Don’t wash the car. I have purchased special show car quality products to clean and protect my cars finish. I would rather receive it a little dirty, than have the finish damaged by someone who does not have an investment in the vehicle and thus will not have the concern and care that I will have, to ensure that the job is done properly.

Removal of shipping protection devices is desired after I have photographed the car.

No test drives unless I’m in the car.

No dealer stickers or emblems (dealer name on rear plate frame) except as stated below.

If it is a requirement that a test drive be done before delivery, then I request that I be able to ride in the passenger seat for that test drive.

I would like a pristine copy of the window sticker. Please request a duplicate before you report the car delivered (I understand that this is a dealer inside secret). It must be done before the car is reported delivered or the system will not prepare one. It will come in a full size envelope ready to be place on a window.
I want it for display purposes for future car shows.

Pontiac HQ has asked all dealers to sell the solstice at MSRP.

In consideration for a sale at MSRP, in return I will: Allow the Hiatt License Plate Frame on my vehicle; tell everyone what a great place it is to buy a car; not tell anyone that I only paid MSRP.

For paying over MSRP, in return I will: Tell everyone (this includes all the military personnel that I know at Fort Lewis and McChord AFB) that Hiatt is price gouging; They can get any car for MSRP at CORNFORTH-CAMPBELL PONTIAC-BUICK-GMC in Puyallup or ROTTER’S AUTO CENTER in Olympia and several other dealers in the Puget Sound area. I will take my Solstice to one of the other dealers for all my services and repairs.


Is it too much? Will I knock myself out of a sale and not get my car at all?
Let me know guys!
 

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Gung Ho

That's certainly the direct approach. I totally understand the reasons why you feel it necessary to lay everything out but my gut feeling is to tame it somewhat. Remember, they're the dealer and you're not. It's none of my business. But you asked. Nobody likes to be threatened... not even in business. I do wish you good luck with your transaction. I hope they treat you decent, especially if you are serving our country.
 

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Last time I was on the phone with my dealer he said "we have been getting a lot of calls and we're still selling it at whatever the invoice is." Hopefully they stay true to their word.
 

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Discussion Starter · #4 ·
That's what I was worried about, laying on too thick. I am fine with everything up to the point where I start on the price. Maybe that should be a separate issue on it's own sheet of paper.

Blast away at me.
 

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Man I have a first 1000 - 833 and STILL have not gotten my CAR!!! how can you be getting one next week??? Redmond WA!
 

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Sgt,

I think many of your handling requests (I would make them requests rather thatn demands, as they hit me right now) are reasonable. The things about the MSRP, IMHO, should be cards you keep in your hand, and not use unless they decide to mess with you when your car is delivered. I know there are some dealers who are charging over MSRP when the car is being delivered, but most are not. I think if you come on too strong, you may do more harm than good.

I know GM and Pontiac are trying to make this a good buying experience. I prefer to go in with that in mind, and dealing with anything that does not fit that mold as the time arises.
:) :cool:
 

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Discussion Starter · #7 ·
Andy, I don't believe for a minute that it will be delivered on the 17th as promissed. I did order on the 15th of April with everyone else though. #744 was delivered to Hiatt Pontiac in Tacoma on the 27th or 28th of last month. I hope you get yours soon. And by the way, should we start a Puget Sound Solstice chapter of the club?
 

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Discussion Starter · #8 ·
CarwdadSol,

Hiatt is already charging me $2500 over and have already said that everyone else is going to be charged $5000 over. that is why I put those in there, sorry for not being clear in my first post.
 

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Maybe they'll have a change of heart. Pick it up in Uniforn and bring a few of your uniformed friends. At leat it will make them feel like crap if they do overcharge you. Just a thought.
 

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ChestRockwell said:
Maybe they'll have a change of heart. Pick it up in Uniforn and bring a few of your uniformed friends. At leat it will make them feel like crap if they do overcharge you. Just a thought.
Wear flack jackets, have a Black Hawk hovering overhead. ;) Whatever works, I just hope they give in. :grouphug:
 

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Talk to post legal and explore what options you may have of putting them on the blacklist, for price gouging/unfair business practice. Also talk to the post paper and see if they are willing to do an article on unfair business practices. Something along the line of payday loans and "Oh BTW, car dealerships and price-gouging/predatory financing".

That's why I tell my soldiers, if they go car shopping, they better bring me or some one else who's financially streetsmart to go with them. I always tell my soldiers, that I want to go with them NOT to talk them into not buying a car, but to make sure the dealers don't rape them.

When, I was younger, we used to go look at cars. We always told the salesmen who came up that we were just looking and we would give them a holler if we needed them. Most of them took the hint left us alone. The salemen that were too pushy, we used to play games with them.
 

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Discussion Starter · #12 ·
My final decision is...

I'm going to take out the last part about the price and talk about it on the side after all else is agreed to. I think they may be receptive to it as a good part of their sales are from military and I'm also recently retired (well, two years is recent, right?), but still know many active duty and this is a big retirement area. Well I'll just see what happens and I'll let you all know this evening what happens. Wish me luch...
 

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All but the last two paragraphs seem to be reasonable requests. Speaking as a retailer (non-auto), I hate getting threatened. The price should have already been established as to what you are to pay. If you don't like the deal, walk. It will be tough but there are cars out there that buyers have walked away from because of financing or they discovered there is actually a clutch!
 

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crawdadsolstice said:
Sgt,

I think many of your handling requests (I would make them requests rather thatn demands, as they hit me right now) are reasonable. The things about the MSRP, IMHO, should be cards you keep in your hand, and not use unless they decide to mess with you when your car is delivered. I know there are some dealers who are charging over MSRP when the car is being delivered, but most are not. I think if you come on too strong, you may do more harm than good.

I know GM and Pontiac are trying to make this a good buying experience. I prefer to go in with that in mind, and dealing with anything that does not fit that mold as the time arises.
:) :cool:
:agree: Rather than give the consequences, try to remind them of any conversation of price when the deposit was made. Explain that many dealers that took these orders are selling at MSRP and that as a member of the military your funds are limited.

Let them make the right choice as opposed to trying to force them. Remember in the end, it is their car and they can sell it for anything they want to. If they have made any prior commitments they are bound to those, whether in writing or not. If you have not established a selling price in the past try to negotiate the best price you can get now. IMHO Don't demand, negotiate ;)
 

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Discussion Starter · #15 ·
Sol2, we used to do that also, back in '85 or so. I used to do the same thing (taking my troops and making sure they don't get it stuck to them) up to the day I retired. Still stop by the shop now and then and see how everyone is doing.
 

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Hiatt Pontiac

Sgt, I love your letter. As you know, you and I both used the same dealership. I wish I had put that much detail into my delivery request. Before my car delivered to the dealership I specifically requested over the phone to save all the shipping documents since I am keeping everything I can in relation to the vehicle. They worked well with me, even saving the original shipping BOL, plus left the sticker in the window, but I wasn't aware I could make such detailed requests as you have...good job! I thought my miles were a bit high - 24.

They DID try to up the price on me, after we originally had an oral agreement to pay MSRP. Luckily I had a witness along with me as backup to the oral agreement, and they did stick to their word! Overall, I had a very positive experience (they even had a celebratory cake for me when I came to pick up the car), and will refer others to my salesman.

Best of luck! I hope I get to see your car around...I almost picked Deep Blue! :)
 

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Sgt.,
It's a good letter, well written and very specific. I would use the word please or something along those lines when asking about the delivery process. Most people respond better when treated respectfully, even if they are not behaving that way. They should stick to msrp. I agree with one of the previous writer's comments... show up in uniform! Good luck.
 

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Let's start sugar coating (It works wonders)

I think being a little polite will not hurt. Now a days in order to get people in with your ideas you have to do a little of sugar coating.

Trust me I hate sugar coating and if it were for me I would be handling all my business matters in a similar fashion (as presented in your letter). Why go round and round when one can be direct. I have just noted that little sugar coating on my request delivery will get me what I need sooner and in a better quality.

It is all about presentation ;)
 
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