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Wife just called saying her 09 GXP coupe won't turn off when she turns key off. She is headed straight home for me to look at. Any one ever heard of this?
Car won't turn off.
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So she got back and key won't move to off position. I tried moving shifter (automatic) in and out of park several times but would not help. Probably all electric sensors now instead of mechanical, but was worth the try. Finally pulled the fuel pump fuse to get to stop. But of course everything else stays on so had to pull power. Sad thing is it only has 32,000 but we got it August 09 so at 4 years. Time to get it to dealer and see but hopefully won't be a gigantic GM hassel. As you can see from signature line, we clearly buy GM vehicles. Will report back on status.
Wonder if GM reps troll this site like they do the corvette forum......
Wonder if GM reps troll this site like they do the corvette forum......
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Member name is GMCustomerSvc if you want to PM them . . .
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I've seen (a few) other reports of the ignition switch breaking and giving key-out problems, but not key OFF problems. Still, it sounds like it's the same source issue... a mechanical failure in the ignition lock assembly.
As you are doing, a dealer is the best bet.
As you are doing, a dealer is the best bet.
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Our ignition switch is a 2 part contraption I was told. Mine is also defective because it dings when you insert the key and keeps dinging with it removed with drivers door opened, something about a wire being crushed or a pin being screwed up. Cost? approximately $400 as I recall at my ex-saturn dealer where I go. Let me know what they charge you to see if price is the same, or a more accurate costs since we have delayed repairing mine..:willy: I'm waiting for a 20% discount coupon before I fix mine...and waiting, and waiting...:toetap::toetap:
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This is one I have never heard of previously.
I guess once you verify that the ignition switch will not turn off the car you need to look for alternative means. If its a 5 speed you could put it into gear and dump the clutch at idle with the brakes on. That will stall it. Then you will have to pull the battery to shut it down.
I guess once you verify that the ignition switch will not turn off the car you need to look for alternative means. If its a 5 speed you could put it into gear and dump the clutch at idle with the brakes on. That will stall it. Then you will have to pull the battery to shut it down.
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There's a plug you can remove at the bottom of the steering column with a button underneath. It's supposed to release the key in the event of a dead battery. I'd try that forst and see if you can get the key to come out and who knows, taking the key out and putting it back in, turning it on and repeating just might clear it. Good luck.
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(Psst. Rob. OP's second post stated it's an automatic.)
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Yeah, I never liked the fack that car mfgr's linked the auto trans to the key. I've seen more and more problems related to this. a girl parked too close the the curb in her front wheel drive automatic and she could not start the car due to the wheel being locked. I had to crank on the wheel with both hands and have her turn the key to get it loose. and then there's this problem. I think they should have a seperate button or something.
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Took it to dealer and got call saying it was the ignition key tumbler assembly and like $500 and would have to replace key. I said the car came with 2 keys so both need to be replaced and he said that will be another $47 thank you very much. I told him that while I'm technically out of the 3 year part of warranty, the car only has like 32 or 33,000 on it and clearly the tumbler mechanism is expected to last longer than that. I told him to fix it but I expected some dealer assistance on getting this covered by GM. He was very polite and said he had to "officially" notify me that they would still require me to make payment to get car back if GM said no. I said I would try the polite way, but reminded him of the number of GM vehicles I have owned over the years and that my vette was now over 5 years now and considering replacement time. Wil let y'all know how it goes down.
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Mickrykelly PM GM customer service with the dealer name and your vin# ask them to track it and intervene. They have been good and helped when they could here.
Sent from AutoGuide.com App
The EXACT same thing happened to me in my coupe. There is a TSB out about it.
One thing to note, remove all "extra" items from your key ring. The extra weight of key fobs, do-dads, gizmos, etc places strain on the lock mechanism and causes it to pop out of place.
You can do a short term fix yourself, but it is just that, short term. The problem is that the back of the lock casing spreads open and allows the tumblers to get out of alignment.
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Hmmm. that's an interesting point. I just looked at mine and I have a pontiac steering wheel key chain, 4 keys, store cards and a small tape measure on mine. It's pretty heavy and it flops around pretty good while I'm driving. maybe a quick disconnect would be the way to go here. Thanks
I had alot of the same, and did just that after my lock failed. The dealer recommended it, and I think the TSB talked about it as well.
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GODROD,
Thank you for the referral!
Erica Tiffany (Assisting Jackie)
GM Customer Care
Thank you for the referral!
Erica Tiffany (Assisting Jackie)
GM Customer Care
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Picked it and it was $655. I had already told the service writer that I was looking for dealer assistance on this before I ever gave the go ahead. When he called to say it was ready, I asked status and he said not heard back yet from GM. However, when we got there to pick it up, and I started really questioning him, it turns out he never did any thing. Well, I'm not too happy, but I told him get service director involved which he did. But of course, I'm out the $655 now while the gears turn slowly.
An interesting point is that he told me they would have to cut a new key since they would be replacing the whole cylinder at $47 for just a key. Of course I said we'd need the second key and that's another $47. They kept the key that was stuck in there. However, my I told my wife to not forget to put second key on second fob and trash old second key. As usual, she didn't follow my instructions and instead tested the old key first. Guess what.....it works too. How could that be??????? I'm starting to smell fish.......will be making call first thing in the morning.
I will also get vin and get it to you Erica.
An interesting point is that he told me they would have to cut a new key since they would be replacing the whole cylinder at $47 for just a key. Of course I said we'd need the second key and that's another $47. They kept the key that was stuck in there. However, my I told my wife to not forget to put second key on second fob and trash old second key. As usual, she didn't follow my instructions and instead tested the old key first. Guess what.....it works too. How could that be??????? I'm starting to smell fish.......will be making call first thing in the morning.
I will also get vin and get it to you Erica.
That is very strange. When mine went bad, they replaced the cylinder only. I didn't have to get new keys...
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