My wife received this message via e-mail today. Hopefully this kind of thing will eventually spread to all GM divisions.
OK, so they say the VUE just "prevented" itsself from "completing the test," which is really a half-truth. But c'mon, are they going to come right out and say the wheel folded under and created a self-destruct trip mechanism causing the car to roll "CHiPS" style. That would scare the bejeezus out of the uninformed masses.Dear Saturn Vue Owner:
The unique Saturn ownership experience, as you well know, encompasses many aspects of your relationship with the vehicle, not the least of which is overall customer satisfaction.
To that end, we wanted to share some important information with you regarding the VUE. Saturn is going to announce a voluntary customer satisfaction recall for all VUE models-- and we want to let you know about it before you might see it on TV or read it in the paper.
First and most important is that this is not a federal safety recall; it is a voluntary action by Saturn. You can keep driving your VUE as you have been. The Vue meets or exceeds all Federal Motor Vehicle Safety Standard - and has earned a Five Star Rating in the frontal and side crash categories established by NHTSA.
Here's some background information on the voluntary action:
The NHTSA (National Highway Traffic Safety Administration) just started using what's known as a "fishhook" test that includes a sharp left turn at various speeds between 35 and 50 mph - followed by an even sharper over correction turn to the right.
The VUE did not roll over during the test; however, the rear suspension was bent by wheel contact with the payment, and that prevented the VUE from completing the test.
As a result, Saturn voluntarily decided to replace your rear suspension components at no cost to you - because we greatly appreciate your ownership and care that you have ultimate confidence in your VUE. We are currently securing the necessary parts and will be contacting you again once they become available.
In the meantime, please be assured your Saturn VUE meets or exceeds all Federal Motor Vehicle Safety standards, and you can keep driving the vehicle just as you have been.
You should be receiving a letter in the mail in the next few days. If you have further questions, our team at the Saturn Customer Assistance Center will be glad to help you. You can phone them at 1-800-972-8876.
We apologize for any inconvenience this situation may cause, and want you to know that we will do our best to ensure your VUE provides you with many more miles of enjoyable and safe driving.
Internet/Customer Support Manager
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