Please let us know if they respond to it.Frosty said:
Good luck ... it took a month for me to get an answer from ENCS (NYC Hq) and I still have not heard from Pontiac/GM.Frosty said:
Wow, a form letter. . . way to go GM!!!Dear Mr. Frost,
Thank you for contacting the Pontiac Customer Assistance Center. I appreciate you taking the time to write us in regards to the Pontiac Solstice that you ordered.
I apologize for any inconvenience that this may cause, however because you are in the military, and working with our Military Sales Department, I recommend that you contact them at 1-800-669-1867. As an alternative, you may also contact out Pontiac Solstice Early Order Program Headquarters at 1-866-539-0256.
Again, I am sorry that this center is not able to completely assist you with your concerns.
If you should need to contact us in the future and are inside the United States, simply reply to this message or call our Pontiac Customer Assistance Center at 1-800-762-2737. Customer Relationship Managers are available Monday through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time. If you are stationed overseas, please visit our website and under the "Contact Us" section and choose the country that you are in.
Again, thank you for contacting Pontiac.
Wendy A. Grassmann
Customer Relationship Manager
Pontiac Customer Assistance Center
For more information regarding the maintenance and care of your vehicle, please visit https://www.mygmlink.com/main/US/en/gm/home?cmp=occallctr. This free online service offers vehicle and ownership-related information and tools tailored to your specific Pontiac.
MSG_McKee said:I will see your form letter and TOP it with a :yawn: you need to "call Baghdad" letter :willy: I attached my oriiginal email that I sent to the Pontiac "Quick Response Team" I was pretty specific in pointing out my situation and what I wanted answered. However, you decide if they blew me off, or not ... "You make the call" :lol: DID THEY EVEN READ MY EMAIL?
Dear Mr. Mckee,
Thank you for contacting the Chevrolet Customer Assistance Center. I
appreciate your email.
Because the ENCS is stationed in Baghdad, I will be unable to assist
you in contacting them. Here is the email address for them.
[email protected] And here is the phone number 800-669-1867.
I apologize for any inconvenience this may cause you and appreciate
your cooperation so that we may assist you better.
Customer Relationship Manager
Chevrolet Customer Assistance Center
Sent: 9/9/05 6:26:58 AM
Comments : Hello,
I am an Army soldier currently serving in Iraq and was one of the soldiers that the Exchange New Car Sales (ENCS) program (in Baghdad) oversold cars (06 Solstices) to. I understand that it was not GMs fault, but they told me that GM is not going to sell any future Solstices (2007) through the ENCS program. I wanted to see if this was true and if so, then why GM is doing so? The ability for us to reserve a Sol, while in Iraq , really was a morale booster; however, I was surprised to see that we were allowed such a small allotment. I will not be home, until Pontiac is caught up on production and I do not see why GM cannot work out a deal to sell the Solstice to the soldiers in Iraq. If not Pontiac, then how about selling the Saturn Sky through the ENCS? Thanks foryour time.
MSG Steven L. McKee, USA, Baqubah, Iraq
PS: My mailing address
Thanks Pontiac, GM, and Jason :thumbs:
Funny you mention that, 2KWK4U.2KWK4U said:Say, does Toyota participate in the ENCS program? Hope they do by the time I'm stationed in Europe!