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Some state that using hands-free is no different than talking to someone in the vehicle. I've read studies that show that is not the case for most people. When talking to a person in the vehicle your mind is in the "here and now". On the phone your mind is wandering to the other end of the conversation, especially if it is a heated conversation. I've had it happen to me years back when I was chewing a customer's ass that was trying to penalize my employer for a mistake THEY made. I was about 10 miles past my exit when I realized I had blown by it.

I'm sure many people can handle it, but my little 12 mile commute in the morning and evening usually produces 2 to 5 examples each day of those that can't!
 

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I think that most people think they can handle multi-tasking simply because they have always gotten away with it. And then one day they don't.
A few years back I was behind a woman who was obviously distracted as she nearly ran a red light. I immediately threw my SUV into reverse because I saw what was happening. Sure enough, she threw hers into reverse and started to back out of the intersection without even looking behind her..

When the light changed she was driving 20 mph in a 45 in a 5 lane (center turn) state highway. As I drove around her I saw she was holding her phone up for a "facetime" video chat!
 
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