Called several months ago and left a message relating to shipping cost, took a few days to receive a call back. How did you order? CC, check? First step I'd take is checking to see if the transaction went through. I'm guessing SL builds these on ordered (as opposed to being in stock and ready to ship). If the transaction has been completed I'd call again and let them know you checked and give them the date the transaction was processed and would like an estimated ship date.