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Hard to tell if your dealer knows or doesn't know which way is up...

Your dealer used the term "allocated"; that's a good sign. The coincidence of the number 5, however could mean trouble. Now, let's look at some details:

The Solstice Early Order Program included a special "first 1000 exclusive retail orders" section, as well as just "early orders" for regular dealer allocation placed during the program period (2005-04-15 14:00 EDT/2005-04-24 18:00 PDT).

The EOP Headquarters you talked to reported that you are on a waiting list. That list is for the 1st 1000 exclusive retail orders. However, given your registration time stamp (the next day) you are in what EOP HQ describes as the second tier wait list, which has a virtually zero chance of getting a 1st 1000.

Does that mean you didn't order a Solstice? NO! You did indeed order a solstice. That order would come from the dealer's first four month allocation. So far so good, and the dealer seems to be doing exactly what they should have been doing--placing orders in the system AND registering your order via the solstice1000.com web site.

Now comes the delicate part: The reason that I am a bit concerned about the dealer is two fold:
  1. You related that the dealer seemed to be lacking a sufficient clue level.
  2. There is a coincidence between the number of allocation units mentioned by the dealer and the MAXIMUM number of first 1000 exclusive retail orders that any dealership could receive (based on first come first served ordering).
Dealer allocations for the first 4 months are not related in any way to the first 1000 exclusive retail orders portion of the EOP. Those units which are ordered during the EOP program period against that first 4 months allocation are considered EOP units, but only units ordered during the first 41 minutes starting at 14:00 EDT had a reasonable probability of being part of the first 1000 exclusive retail orders.

The number of units allocated for the first 4 months was determined by a formula designed by GM to distribute a limited production vehicle among the 2800 dealerships in the US. (Yes, I know I'm not talking about Canada, but it's not entirely germane at this point.) This first 4 month allocation was determined in early April and it is possible for the dealer to find out how many units they have in that allocation. Now, since the number of units ranges from zero (0) to somewhere around the mid to high teens, five allocation units is a perfectly believable number. However, the numeric coincidence with the maximum number of possible 1st 1000 exclusive retail orders is a bit too close for my comfort. You're going to need to press your dealer on this point.

I bring this up, because at the dealership where I placed my order, most of the sales staff didn't bother to try to understand the EOP until about 13:30 EDT, 1/2 hour prior to the gate time! One salesman was absolutely convinced that they had an allocation of 5 cars based on reading the rules. Clearly, skimming the rules from a FAX while the customer waits at a desk out in the main show room can lead to such misconceptions--an honest mistake to be sure.

So, should you be worried about your order? Well, perhaps. What you absolutely need to do is to have your Pontiac dealer contact their regional sales representative and confirm the number of first 4 months allocation units. If it's 5, COOL! You'll have the 5th one to be built for that dealership, and delivery will probably be in the 4th quarter of 2005. However, if the dealership wound up with a zero allocation, then you might want to consider going through another dealership.

Now, how do you go about asking the dealer? I discourage simply calling them; go directly to the dealership in person (preferably during regular 9-5 hours). Ideally, your dealer will be willing to contact their regional sales representative and verify the number of units while you're sitting there. Either way, it will be more difficult to dismiss your question and NOT answer you with you physically present in the dealership versus just talking to them on the phone.

So, what if the dealer is really only allocated 3 units? In that case, you are technically on the dealer's waiting list, and your order would started down the production line some time in the next 4 month allocation, and your solstice would probably arrive sometime after 4th quarter 2005.

I wish all of the Pontiac dealers were as savvy, courteous, and forthright as our conejo148 and Small Dealer, but it is a far from perfect world.

Best of luck in asking about your dealers first 4 month allocation.

Hope this helps.
 

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Sounds like good news

PubliusE said:
I did just that today. I called and asked to speak to the Sales Manager. I would have loved to go see him face to face, but my local dealer and my home town is an hour away from work. He told me he had five cars allocated. I questioned him and told him I was very concerned that the five allocated cars were part of the EOP. He said he didn’t think so but he would check with his regional GM guy and get back with me. He did say he had 6 orders and none of them were the first 1000. He also told me my car order had the highest priority for that dealership. When I asked what that meant, he said my order would be the first one to come in. He called me back before the end of that day and said his regional rep confirmed he had a four month allocation of five cars. The Manager again reiterated that my car would be the first of that five car allocation. So I am once again hopeful.
That sounds about right. If it were me, I would be significantly relieved. There didn't seem to be any ambiguity in the language that the Sales Manager used. It sounded to me like he was honest about what he said, and to me, it was a good sign that he took the time to contact the regional GM Sales Representative to confirm. Based on that, I do believe that you can take him at his word that you're his first regular first 4 month allocation unit.

Congratulations! :cool:
 
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