New entry from GM VP Kowaleski on GM blog.
Nice entry.About that Solstice…
2006 Pontiac Solstice
By Tom Kowaleski
GM Vice President, Communications
Thanks for all the response to my Pebble Beach weekend. I see we have some more bona-fide Solstice owners writing in, and I want you to know we appreciate your continued enthusiasm and completely understand your frustration and concerns.
First, thanks for your business as there's a lot of choice in the market today and you spent your money with us - a sign of your brilliance I might add! Second, I know we have an obligation to let you know what's going on with your cars. So here's what's happening. Since you are among the first owners, and we're just beginning production, we are taking extra care to make sure every car that leaves the Wilmington plant meets our quality expectations. Daily, truck loads of Solstices (Solsti?!) are departing for dealerships around the country.
Each of these cars is being carefully built and in so doing, we're taking extra time to make sure all is just right. We're paying special attention to fits and finishes, interior materials and trim, and all elements of the car's operation. And when each is ready, it's immediately shipped. Just as with any new build process, we know that as we ramp up production, our ability to do this more quickly will increase. However, at this time, we feel it's better to take the time to ensure your Solstice leaves the factory ready to run and perform at the level we intended.
The Pontiac marketing team, as noted in previous posts on this blog, continues to communicate with owners, particularly the first 1000. But they can’t get the cars out of Wilmington any faster, and they’re doing their best to explain the careful manner in which the ramp-up is proceeding that I just outlined. As they’ve pointed out, your dealer will be the best source of up-to-date information about each individual delivery. Just know that they’re rolling out as fast as we can get them out, while still meeting our (and your) very high standards.
Sorry if we are frustrating you; believe me: we are just as eager to get these cars on the road as you are. But our sole goal is to ensure you'll be a delighted owner. We want the love affair to get off on the right foot, and last. Thanks for your patience.
Posted by Editor at August 26, 2005 01:50 PM