Brian:brian carpenter said:I am on hold at that Pontiac # as I type this and he took all of my information and created a file(?) for me. He is now calling my dealer to see if he has any more information. I talked to him yesterday and he won't call the dealer business # - he says there is no good information on that #. Have now been on phone over 15 minutes and still holding (hold music stinks). My wife is in California till Tuesday and would really love to suprise her at the airport. The luggage would be a small problem! The fellow just told me that my dealer has no shipping information yet on the car so I guess I just wait with everyone else. :willy:
I am in WPB and I was told my car will arrive on the last week of September, I would assume other Fl cars that are around our Vin number (mine is 600) will be shipped together.
Originally Posted by SolsticeDesire
Select option 4 and then option 3
800-276-6842 is a general Pontiac Customer Service number.mcbman said:What is this number?
The number I've been calling (and talking with the famous Shannon) is 866-539-0256.
Thanks,dengel said:800-276-6842 is a general Pontiac Customer Service number.
866-539-0256 is the Solstice EOP HQ number specifically for the First 1000 orders only.
I don't think so. They were accessing the same sort of info Cadillacricket has been providing to people. (Look up your vom # and tell you what the report says.) If you push for more they tell you your dealer should have the most up to date information.mcbman said:Thanks,
So can I get anymore out of the Pontiac Customer Service people than I can from the EOP HQ people?
I must have gotten one of the uncooperative ones. I called to ask why my supposedly Zero Zip Priority order has not moved into production yet. Was told they don't know anything about the Zero Zip group of cars, and that there was ABSOLUTELY NO ONE ELSE that they could contact or refer me to for more information.meallen1220 said:I personally think it depends on who answers the phone, some are very helpful, others could careless just collecting that paycheck. I called this AM told that shipment for Solstice's was to be from October to December, the person I talked to could care less.
Maybe it depends on who calls. Had my wife call, less that an hour later they offered to call the factory(put her on hold and made the call) got information, told her car was in production today, gave her direct call back phone #'s, offered & promised to call every Wednesday and give her an update, Very, very helpful.
The Problem it that thay claim that the call may be monitored, NOT
They need poeple who care about You and your Car.
Reg. allocation. Ask them to call down to the department. Most of them will, but some will not. It's # 4 then # 3. I've been calling this number for about 3 months.I can't believe no one new about this phone number till I gave it to dengldeepdawg said:Are these #'s only for the EOP cars ...or regular production too?
Don't wait for updates, they usually don't call back.Keep calling.meallen1220 said:My wife got through and got the answer.
Car is on production Line TODAY!!!
Got a case # direct Phone # and a promise of a call for updates every Wednesday until delivery.